| Medicare Advantage Paper Enrollment Submissions As of Friday, September 4, Medicare Advantage paper enrollment forms should NO LONGER be mailed or sent overnight to the Cambridge address. As of this date, all MA enrollments should be mailed or sent overnight to our Houston enrollment center. The addresses are as follows: REGULAR MAIL PPO/PFFS Att: Today's Options PPO/PFFS P.O. Box 740445 Houston, TX 77274 HMO Att: HMO Enrollment P.O. Box 27772 Houston, TX 77227 OVERNIGHT MAIL PPO/PFFS Att: Today's Options PPO/PFFS 4888 Loop Central Drive Suite 700 Houston, TX 77081 HMO Att: HMO Enrollment 4888 Loop Central Drive Suite 700 Houston, TX 77081 Medicare Advantage paper enrollment forms submitted online via AgentLink may also be mailed to these addresses. Mail within 24-hours of completing your online enrollment. Paper enrollment forms that are submitted upon the completion of online AgentLink enrollment MUST be accompanied by the fax cover sheet located on AgentLink. Without the inclusion of this fax cover sheet, the submission may be counted as a duplicate enrollment, and will delay processing and advanced commissions. Please note: Packages received at the Cambridge address will be re-directed to the Houston address. A delay in processing may result! Please be sure to mail to the correct address beginning Friday, September 4. For your convenience, the new mailing address will be provided on our 2010 enrollment materials. Online Certification Now Available! 2010 MA and PDP Training & Certification Program Now available online: Universal American's 2010 training and certification program for Medicare Advantage (MA) and Medicare Part D Prescription Drug (PDP) plans. Online training is ideal for agents who have not attended a 2010 onsite training/certification session, or who have not yet successfully completed their exam. The online training program is available at no cost, 24/7. For even greater convenience, the site offers easy access to the study materials and the 50-question certification exam; just let your fingers do the walking! To initiate your training, please visit our AppointMyAgent online training site at certify.appointmyagent.com.* Or you may log-in through AgentLink and go to the Training and Certification section, which is located in the InfoCenter. Upon successful completion of the certification exam, you will receive an e-mail notification. Certification for the 2010 enrollment season will be achieved with a passing grade of 85%, as mandated by CMS. Agents will be notified immediately within the testing process if they fail to achieve a passing grade.** Third Party Certifications Universal American will also accept certifications completed through one of the following online services. Proof of certification is required: Hurry! Pre-Selling Season Begins October 1! With the pre-selling season beginning in just a few weeks, there is no better time than now to complete your training and certification. Once you have your certification successfully under your belt, you may begin educating consumers about our MA and PDP products on October 1. Don't delay. Visit certify.appointmyagent.com today to complete your certification. Or, contact your Sales office for assistance. *Please note: if using the online contracting system, AppointMyAgent, to contract new agents for the 2010 selling season, the prospective agents may complete their training and certification during the contracting process. Once these agents are activated, they may begin working with consumers as of October 1. **Agents must pass the exam in no more than three (3) attempts in order to sell MA and PDP plans during the 2010 enrollment year. Important Upcoming Dates for the 2010 MA/PDP Selling Season Before we know it, the 2010 Medicare Advantage and Prescription Drug Plan selling season will begin. So, here's the question: Are you ready? Here are key dates and information that you'll need to know as you prepare for 2010 enrollment: Agent Certification and Training In order to take full advantage of the 2010 Selling Season in its entirety, you'll need to complete and pass agent certification training prior to November 15. In fact, you'll want to complete it before October 1, 2009 so you can engage in pre-selling activities. You can do this in two ways: Whichever method you choose, you must successfully pass a 50-question multiple choice exam with a grade of 85% or higher to be certified for 2010. October 1 - November 14, 2009 -- Pre-Selling Period Certified agents may begin scheduling appointments and meeting with beneficiaries to discuss Medicare Advantage and Medicare Prescription Drug plans beginning October 1st. At this time you may discuss the characteristics of different Today's Options plans to assist the potential enrollee in evaluating the merits of all available Today's Options plans, based on their needs. You may not collect or submit January 1st, 2010 enrollments until November 15, 2009. November 15-December 31, 2009 -- The Annual Election Period (AEP) This is the time when all eligible Medicare beneficiaries may enroll in Medicare Advantage and Prescription Drug Plans for 2010. They may also make changes to their current coverage. Our Medicare Advantage plans include Today's Options Private Fee-for-Service (PFFS) plans, available in 45 states; our Today's Options PPO Advantage 1, 2, & 3 Plans available in 43 markets; and our Medicare Advantage HMO plans available in select areas of Texas, Oklahoma and Wisconsin. January 1-March 31, 2010 -- Open Enrollment Period (OEP) This is an opportunity for beneficiaries to enroll in, disenroll from, or change a Medicare Advantage plan (only once) during this period. There are several restrictions as to what individuals may or may not add or drop from their coverage during this time. These restrictions/requirements will be the subject of a future communication. Learn more about the upcoming 2010 MA/PDP enrollment season - join our first Ask Today's Options conference call on Friday, August 28 at 11 a.m. Eastern Time. Dial (866) 900-3545 ID: 23476851 to join. If you have any questions about certification or the upcoming enrollment periods, please contact the Career Sales Department. Did You Know? Did you know that if a person is on Medicare due to disability and then turns 65, he/she has two Medicare Health Plan enrollment options? This person has an IEP-Part D to enroll into a MAPD or PDP plan and he/she has a SEP to enroll into a MA only plan. Top 10 Reasons for Pending HMO Applications and/or Delaying Processing - Medicare Part A & B effective dates
- LIS supportive documentation
- Employer Group Heath Plan supportive documentation
- Missing Signature
- Invalid HICN
- Paper App - Non Agentlink - missing pages and/or illegibility
- Residence Change - supportive documentation
- Invalid Election Period
- Invalid Address
- Aged Signature
Fax Numbers for All HMO Enrollment Types (online, mail, etc.) (866) 430-7452 Non-Agentlink Submission with Signed Application (866) 684-5686 Agentlink Submission with Signed Application. Note: The appropriate HMO Coversheet must be used to identify an application has been submitted via Agentlink. This is the only way HMO Enrollment Department is able to identify a duplicate without going through the regular enrollment process. Ordering Forms for Strategic Alliance Companies Don't forget that as a Universal American Career agent, you have a great opportunity to become contracted with our strategic alliance partners such as John Hancock, American Investors, Lincoln Financial and Equitable so that you may sell their annuity, long-term care and life insurance products. We want to remind you that when ordering the underwriting requirements for these third party companies, it is imperative that you use the corresponding company's order forms to obtain these required forms. Please do not use Universal American subsidiary forms when ordering the underwriting requirements for other companies. | 
